Complaints Policy

At Bouvier s.r.o., we are committed to handling all client complaints fairly, transparently, and without delay. If you are dissatisfied with any aspect of our services, we encourage you to submit a complaint so we can investigate and resolve the issue.

How to Submit a Complaint

You can file a complaint:

• By email: hello@boostex.so
• By post: Bouvier s.r.o., Cimburkova 916/8, Žižkov, 130 00 Prague 3
• Using our form: Download Complaint Form – PDF

Complaints may be submitted in Czech or in any official language of the countries where we operate.

Detailed complaint policy: Download Complaint Form – PDF

What to Include

Please provide:

• Your contact details and (if available) client reference number
• A description of the issue and service concerned
• Relevant dates, documents, or supporting materials

Complaint Handling Timeline

• You will receive confirmation within 5 business days
• A response will be issued within 30 calendar days, with a possible extension if the case is complex